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Privacy Policy

Effective Date: April 29, 2026 | Last Updated: April 29, 2026

1. Introduction

Five Star Craft LLC ("we", "us", "our") operates Ship The Shoes at https://shiptheshoes.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

  • a) Personal Information (provided directly): When you place an order or create an account, we collect personal details such as your name, email address, phone number, and shipping and billing addresses.
  • b) Payment Information: All payment transactions are processed securely by our third-party payment processors, Stripe and PayPal. We do NOT store your full credit card numbers, CVV codes, or any other sensitive payment card data on our servers.
  • c) Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and browsing activity. This includes your Internet Protocol (IP) address, browser type, operating system, device information, referring URLs, and session data.
  • d) Transaction Data: We collect information related to your purchases, including your order history, amounts spent, and products purchased.
  • e) Cookies & Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. For detailed information on how we use cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders for T-shirts and shoes.
  • To send you order confirmations, shipping updates, and other transactional emails.
  • To process your payments securely through Stripe and PayPal.
  • To provide customer support and respond to your inquiries.
  • To prevent fraudulent transactions and ensure the security of our services.
  • To improve and optimize our website, products, and user experience.
  • To comply with legal obligations and enforce our terms and conditions.
  • To send you marketing and promotional emails (only if you have explicitly opted-in to receive them).
  • To analyze website performance and customer behavior to enhance our offerings.

4. How We Share Your Information

We share your information with third parties only in specific circumstances and as necessary to operate our business:

  • Payment Processors: We share necessary payment and transaction data with Stripe and PayPal for payment processing and fraud prevention purposes.
  • Shipping Carriers: We share your shipping address and contact information with USPS, UPS, and FedEx to facilitate the shipping and delivery of your orders.
  • Legal Authorities: We may disclose your information when required to do so by law, in response to a subpoena or court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Important Stripe Disclosure

As part of our payment processing, we use Stripe. Stripe may collect device information (such as IP address, browser language, and operating system), browsing behavior, and form data entered at checkout, even if you do not complete the transaction. This data is used by Stripe primarily for fraud detection and prevention. For more details on how Stripe handles your data, please review Stripe's Privacy Policy.

6. Data Security

We are committed to protecting the security of your personal information. We implement a variety of security measures, including:

  • Using SSL/TLS encryption technology to protect data transmitted over our website.
  • Ensuring PCI-DSS compliance for all payment processing through our certified partners, Stripe and PayPal.
  • We do not store raw credit card data on our servers.
  • Restricting access to your personal information to authorized personnel only.
  • Conducting regular security audits and assessments to identify and address potential vulnerabilities.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Order/Transaction Records: We retain order and transaction records for a period of 7 years to comply with legal and accounting obligations.
  • Account Data: We retain your account data until you request its deletion.
  • Marketing Information: We retain information used for marketing purposes until you unsubscribe from our marketing communications.

8. Your Rights

As a user of Ship The Shoes, you have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
  • Data Copy: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You have the right to know what personal information is collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information. Please note that while we do not directly sell your data, some third-party services, like Stripe, may share device and activity data with advertising partners which could be considered "sharing" under CCPA.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.
  • To exercise your rights: Please contact us at [email protected]. We will verify your request using the information associated with your account, including your email address.
  • Note on Stripe and CCPA: As mentioned, Stripe may share device/activity data with advertising partners which could be considered "sharing" under CCPA. If you wish to opt out of such sharing, please contact us at [email protected].

9. Children's Privacy

Ship The Shoes is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Ship The Shoes operates in the United States. Your information, including personal data, may be transferred to and maintained on computers located within the United States where the data protection laws may differ from those of your jurisdiction. Our payment processor, Stripe, LLC, is based in the USA, and our shipping carriers also operate within the United States. By submitting your personal information, you agree to this transfer, storing, or processing.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or wish to make a request regarding your personal data, please contact us:

Email: [email protected]
Address: Five Star Craft LLC | 1001 S Main St Ste. 600, Kalispell, MT, 59901, US